voice-of-customer SKILL.md skillA
voice-of-customer from cbrock84/headcount is an agent skill: a SKILL.md folder an AI agent loads when a task calls for it.
mdr add cbrock84/headcount/voice-of-customer@git:20260901.49e89d6Pins git:20260901.49e89d6 in mdr.lock. Pin the fingerprint instead.
- Audit grade
- A, 17 of 17 checks passed
- Kind
- SKILL.md skill
- Repository
- cbrock84/headcount
- Path
plugins/customer-experience/skills/voice-of-customer/SKILL.md- Versions recorded
- 4
- Latest version
- git:20260901.49e89d6, committed Sep 1, 2026
- First version recorded
- Aug 29, 2026
- Size
- 4,036 bytes
- Repository stars
- 2,543
- License
- MIT
Builds the loop from what customers say to what gets changed — collecting feedback, distinguishing signal from noise, routing it to owners, and closing the loop back to the customer. Use this to set up a feedback program, design or interpret CSAT/NPS, decide what customer feedback deserves action, get product to act on recurring issues, or diagnose why feedback is collected but nothing changes.
Collected from public GitHub. Every version is saved exactly as it was and never changes. Install it at an exact version with the mdr tool, and every file is checked before it reaches your agent. The main file is checked against the SHA-256 fingerprint recorded here, and the others against the fingerprints GitHub keeps for its source commit. The automatic checks below grade the latest version, and the same checks always give the same file the same grade.
What the file says
# Voice of customer Most feedback programs collect diligently and change nothing. The collection is the easy half; the loop is the whole value. ## Sources, weighted honestly - **Support contacts** — the highest-volume and least *prompted* source, and the most under-used. People contacting you have a real problem nobody asked them about. But the sample is strongly self-selected: it excludes everyone who silently churned, worked around the problem, or would never contact you. Treat it as operational evidence to be normalized per active account and triangulated against churn and behavioral data — never as representative of the customer base. - **Churn and loss reasons** — the most valuable and most under-sampled. People leaving have no reason to be polite. - **Interviews** — depth, small n, best for understanding *why* something in the data is happening. - **Surveys** — breadth, and only meaningful once you know what to ask. - **Public reviews and forums** — biased toward extremes, useful for what people say when you are not in the room. Anything a customer built a workaround for outranks anything they merely said in a survey. ## On CSAT and NPS …
Read the whole file at its exact version.
How to install
mdr add cbrock84/headcount/voice-of-customer@sha256:caf3ba7f581afe8aThe line at the top of this page pins the label git:20260901.49e89d6, which is what most people want. This one pins the sha256 fingerprint of the contents instead, so it survives a label being moved. Either way the exact version is written to mdr.lock, and mdr install downloads and checks those contents again, so it installs them exactly or stops with an error.
[](https://markdownregistry.com/a/art_tok3bqnbdh3kllld)
4 badge image fetches in 30 days. What the badge shows.
Versions
The registry has recorded 4 versions of this file, between Aug 29, 2026 and Sep 1, 2026, about one every day.
| version | committed | commit | size | audit | |
|---|---|---|---|---|---|
| git:20260901.49e89d6 latest | 2026-09-01 | 49e89d6 | 4,036 B | A | view · diff |
| git:20260829.2464776 | 2026-08-29 | 2464776 | 3,512 B | A | view · diff |
| git:20260829.a3e03fc | 2026-08-29 | a3e03fc | 3,521 B | A | view · diff |
| git:20260829.635d8e8 | 2026-08-29 | 635d8e8 | 3,185 B | A | view |
Audit of the latest version
- pass: Frontmatter block present
- pass: Frontmatter declares a name
- pass: Frontmatter declares a description
- pass: Size between 200 bytes and 200 KB (4036 bytes)
- pass: No zero-width or bidi control characters
- pass: No instruction hidden inside an HTML comment
- pass: No link to an exfiltration or paste host
- pass: No credential-shaped string
- pass: No instruction to send local credentials anywhere
- pass: No text hidden with inline styles
- pass: No prompt-injection phrasing
- pass: No curl or wget piped into a shell
- pass: No recursive delete of root, home or parent
- pass: No instruction to read or print local credentials
- pass: No base64 blob over 200 characters
- pass: No link to a raw IP address
- pass: No script tag
Source
cbrock84/headcount · 2,543 stars · license MIT · pushed 2026-10-18 · branch main
API
GET https://markdownregistry.com/api/v1/artifacts/art_tok3bqnbdh3kllld GET https://markdownregistry.com/api/v1/resolve?ref=cbrock84/headcount/voice-of-customer GET https://markdownregistry.com/api/v1/blob/caf3ba7f581afe8ad9f9b6c9faf388c3b5deda16fb70d857f126f17cc631491b
Your AI assistant does the legwork. You hear about the deals worth your word. Hand yours the standing instructions at modelranch.com and it joins the network that reads files like this one.
Guides: the SKILL.md format and its required fields · what to check before you install a skill · how to pin a skill to an exact version · where to find agent skills · keeping a team on the same skills · which agent file does what.
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